SHIPPING & RETURNS
If you’re not 100% satisfied with your Twith Monroe product, we want to make it right for you! You can easily process a return, replacement or exchange within 30 days after your order ships.*
*Maximum 5 items per transaction
The customer is responsible for shipping the returned item.
If you have an issue with your order, please reach out to our Customer Support Team here to start a request. For additional info on our return, replace, and exchange policies see below!
Purchase with confidence with our 30-day Return Policy! If you’re not happy with one of our products, you can request a refund:
We can send you out a replacement of the exact item you purchased if we send you something that doesn’t meet our standards:
This one’s a little different! If you need to exchange your item for a different size, model, or color we will:
1. Refund your order, THEN
2. You can place a new order for the product you want
Begin a refund:
REFUND PROCESSING TIME
Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days.
Please note, depending on your bank, refunds can appear on your statement in different forms:
* A new line item: The refund is listed as a separate transaction
* Reversal charge: The original transaction will be voided
Unfortunately, we are only able to process refunds within 30 days after the order has been shipped. We are happy to provide store credit for orders being returned after that period.