© 2019 Monroe Bishop | All Rights Reserved | Designed by Terra Jackson Consulting

SHIPPING & RETURNS

If you’re not 100% satisfied with your Twith Monroe product, we want to make it right for you! You can easily process a return, replacement or exchange within 30 days after your order ships.*

 

*Maximum 5 items per transaction

 

The customer is responsible for shipping the returned item.

 

If you have an issue with your order, please reach out to our Customer Support Team here to start a request. For additional info on our return, replace, and exchange policies see below!


 

Return

 

Purchase with confidence with our 30-day Return Policy! If you’re not happy with one of our products, you can request a refund: twithmonroe@gmail.com

 

Replace

 

 

We can send you out a replacement of the exact item you purchased if we send you something that doesn’t meet our standards:

 

Exchange

 

This one’s a little different! If you need to exchange your item for a different size, model, or color we will:

 

1. Refund your order, THEN
2. You can place a new order for the product you want

 

Begin a refund: twithmonroe@gmail.com

 

REFUND PROCESSING TIME

 

Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days.

 

Please note, depending on your bank, refunds can appear on your statement in different forms:

 

* A new line item: The refund is listed as a separate transaction
* Reversal charge: The original transaction will be voided

 

Unfortunately, we are only able to process refunds within 30 days after the order has been shipped. We are happy to provide store credit for orders being returned after that period.